Privacy Policy

Last updated: May 28, 2026

Who We Are

OmniVideoLab operates the website and AI product image and video tools at omnivideolab.com. This policy explains how we collect, use, and protect information when you use our ecommerce product photo, background generation, product photo to video, checkout, account, and support features.

Information We Collect

We collect information needed to provide the service:

• Uploaded product images and inputs: product photos you upload, product names, categories, benefits, target platforms, brand tone, prompts, generated previews, videos, and related project metadata.
• Contact and account information: email address, sign-in provider details, checkout email, and account identifiers if you sign in or make a purchase.
• Payment information: product, price, payment status, credits, subscription or billing references, and checkout records. Payment card details are processed by our payment providers and are not stored by OmniVideoLab.
• Usage and device information: pages visited, feature interactions, browser type, device type, IP address, logs, cookies, and analytics events.
• Support messages: information you include when you contact us for help, refunds, billing questions, or privacy requests.

How We Use Information

We use information to:

• Process uploaded product photos and generate requested product images, background scenes, ad copy, or short product videos.
• Deliver, store, and let you re-open generated assets where the product supports it.
• Manage credits, checkout, subscriptions, refunds, billing portal access, and fraud prevention.
• Provide customer support and respond to user requests.
• Improve upload reliability, page quality, generation quality, cost controls, and conversion flows.
• Keep the website secure, prevent abuse, and comply with legal obligations.

Product Images And AI Processing

Product images you upload are used to create your selected AI product photo or video output. We may send uploaded images, prompts, project settings, and generation metadata to trusted AI, storage, hosting, analytics, payment, and infrastructure providers so the requested result can be generated and delivered.

Do not upload product photos, brand assets, trademarks, or other content unless you have the right to use them. You can contact us to request deletion of project data connected to your email or project identifier, subject to legal, security, payment, and abuse-prevention requirements.

Sharing And Service Providers

We do not sell your personal information. We share information only when needed to operate the service, including with hosting providers, cloud storage providers, AI generation providers, authentication providers, analytics tools, email tools, payment processors, and security vendors. We may also disclose information if required by law, to protect users, or to defend our rights.

Cookies And Analytics

We may use cookies and similar technologies to keep the site working, remember basic preferences, measure product usage, improve conversion flows, and protect the service from abuse. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

Data Security

We use reasonable technical and organizational measures to protect information. No internet service can guarantee absolute security, so avoid uploading confidential product materials or business information that you do not want processed by an online AI service.

Your Choices

You may contact us to request access, correction, deletion, or help with account and billing data. Some records may need to be retained for payment, tax, security, legal, or abuse-prevention reasons.

Children

OmniVideoLab is not intended for children under 13. If you believe a child provided personal information, contact us and we will review the request.

Changes To This Policy

We may update this policy when our product, providers, or legal requirements change. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

For privacy, billing, refund, or support questions, contact us at support@omnivideolab.com.